Reference

Privacy Protection at 4d live

When you open an account with us, your personal information, payment details and activity are protected under our privacy commitment.

Account data encryptedPayment info never sharedLocal law complianceYour access, always
4d live Privacy Protection at 4d live
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How to Contact Us About Your Privacy

Live Chat Support Open the chat bubble in the lobby during your session. Our team responds to privacy questions within 15 minutes on weekdays, 09:00–22:00 WIB. For data access requests, we send your information within 5 business days.
Email Support Write to [email protected] with your account email and question. We reply to all data subject requests within 72 hours. Include your username so we can verify your identity before releasing any account details.
Account Settings Log in to your account, open Settings → Privacy & Data. From here you can download a copy of your personal data, request corrections, or see your full payment history with DANA, OVO, GoPay and QRIS transactions.
HOW WE PROTECT YOU

Data Security and Your Account Rights

Encryption Standard

All data in transit uses TLS 1.2 or higher. Your deposit details (DANA, OVO, GoPay and QRIS credentials) never pass through our servers unencrypted. Account balances are hashed and verified on every login.

Access Control

Only our compliance and support teams can view your personal data when you ask for it. Payment processors (DANA, OVO, GoPay and QRIS partners) see only your transaction amount and confirmation, not your full account history.

Cookies and Tracking

We use functional cookies to keep you logged in and remember your game preferences. We do not use tracking cookies for marketing. You can clear these in your browser or disable non-essential cookies in Account Settings.

Data Retention

Your login records stay for 12 months. Transaction records (DANA, OVO, GoPay and QRIS deposits and payouts) are kept for 36 months to comply with local financial law. After that, we delete everything unless you have an open dispute.

Right to Correction

If your name, email or phone number in our system is wrong, open Account Settings → Personal Info, or contact support at [email protected]. We verify the change within 24 hours and confirm by email.

Right to Deletion

Request account closure and data deletion by emailing [email protected] from your registered address. We delete your profile, game history and cookies within 7 days, keeping only transaction records where local law requires.

Privacy Questions You Ask Us

No. We never sell your name, email, phone or ID details. We share transaction data only with DANA, OVO, GoPay and QRIS processors when you deposit or withdraw, and only the amount and confirmation. This is required to process your payment. Marketing partners never see your account information.

Your profile, email preferences and game history are deleted within 7 days of closure. Your deposit and withdrawal records (DANA, OVO, GoPay and QRIS transactions) stay for 36 months if required by local law or to settle any dispute. After that, everything is purged from our servers.

Yes. Log in, go to Account Settings → Privacy & Data, and click Download My Data. You receive a file with your personal info, all login times, device details, and full transaction history including every DANA, OVO, GoPay and QRIS deposit and withdrawal within 24 hours.

We use functional cookies only — to keep you logged in and remember your game choices. No marketing or tracking cookies. You can disable all non-essential cookies in Account Settings → Cookies, or clear them directly in your browser. This will not block your account access.

Our fraud detection flags unusual login patterns immediately. If your account is compromised, contact support right away via live chat (09:00–22:00 WIB) or email [email protected]. We lock the account, reverse fraudulent withdrawals and reset your password within 2 hours.

Our privacy practices follow the rules that apply where we operate in Indonesia. We store your data on servers in Indonesia and comply with local financial disclosure requirements. If you have questions about your rights, contact [email protected] or your local consumer authority.

We store all deposit and withdrawal records for 36 months as required by local financial law. Login records stay for 12 months. After these periods, we delete the data automatically unless you have an open dispute or complaint that requires us to retain it longer.