Reference

Terms & Conditions That Protect You

Q: What if there's a dispute about a deposit or withdrawal?

Contact support@4dlive.xyz or use Live Chat with your transaction reference number. We investigate within 48 hours and either confirm the transaction or reverse it to your payment method. If you remain unsatisfied, request escalation to our compliance team.

We've built our terms around what matters most: your account security, transparent deposit and withdrawal practices with DANA, OVO, GoPay and QRIS, and clear rules on how we…

Account security policiesClear deposit and withdrawal termsDispute resolution process

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How Our Terms Shape Your Play

4d live Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your 4d live account operates under terms that cover account eligibility, prohibited conduct, and the conditions under which we may pause or close access where local law permits. Deposits made via DANA, OVO, GoPay or QRIS are final once confirmed in your wallet; reversals follow our

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standard dispute protocol and depend on local law. Withdrawals are processed through the same method you deposited from, typically within one business day of verification. We retain your account data for the duration of your membership plus two years after closure for compliance and dispute purposes.
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Age eligibility and regional access depend on local law. Our terms also specify that you cannot sell, transfer or licence your account, and that you remain liable for any activity under your login credentials.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact 4d live About Your Account

Live Chat Open the chat widget in your account lobby or on this site. Our team responds in English during support hours, typically 09:00–23:00 Jakarta time, seven days a week.

Email Support Send your question to [email protected] with your account email and a brief description. We aim to reply within 24 hours on business days.

Account Settings Visit your Account menu, then Preferences, to update your contact details, request data exports, or file a formal dispute about a transaction.

HOW WE KEEP IT SECURE

Data, Cookies and Your Account Protection

Data You Provide

We collect your name, email, phone number, deposit method and account activity to verify your identity, process payments and detect fraud. You can request a copy of all data we hold by emailing [email protected].

Cookies & Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can adjust cookie preferences in your browser settings without losing core account function.

Password & Login Security

Your password is hashed before storage. We recommend using a unique, strong password and enabling two-factor authentication in your Security settings to block unauthorised access.

Data Retention Policy

We keep your account data while your membership is active, plus two years after closure. Deposit and withdrawal records are retained for seven years to meet anti-money-laundering requirements.

Third-Party Sharing

We do not sell your data. We share only essential details with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-detection services, always under confidentiality agreements.

Request Changes or Deletion

Open Account Settings, select Privacy, and request corrections, exports or account closure. Submitted requests are processed within 30 days; some data may be retained due to legal or fraud-prevention obligations.

Common Questions About Our Terms

If we detect prohibited conduct — such as account sharing, bonus abuse, or fraudulent deposits — we may restrict or close your account and forfeit any balance. Serious violations may be reported to local authorities where law requires it. We'll notify you of the action and your right to appeal.

Yes. Open Account Settings, select Manage Account, and choose Permanent Closure. Your balance will be withdrawn to your registered payment method within one business day. Closed accounts cannot be reopened, though you may create a new account later, depending on local law.

Contact [email protected] or use Live Chat with your transaction reference number. We investigate within 48 hours and either confirm the transaction or reverse it to your payment method. If you remain unsatisfied, request escalation to our compliance team.

Withdrawals are processed within one business day of passing verification checks. The payment method you used (DANA, OVO, GoPay, QRIS or bank transfer) then receives the funds according to its own delivery timeframe — typically under 30 minutes for mobile wallets.

Our app uses the same encryption and security protocols as the website. Always download the app from the official 4d live site or your device's app store, never from third-party links. Your credentials and activity are encrypted in transit and at rest.

Your eligibility depends on local law. You confirm that you meet the minimum age and legal requirements for gambling in your region when you create your account. We verify identity documents during deposit to ensure compliance.

No. You are solely responsible for all activity under your login credentials. Enable two-factor authentication in Security settings and never share your password. If you suspect unauthorised access, change your password and contact support immediately.

Terms & Conditions That Protect You

How to Contact 4d live About Your Account

Data, Cookies and Your Account Protection

Data You Provide

Cookies & Tracking

Password & Login Security

Data Retention Policy

Third-Party Sharing

Request Changes or Deletion

Common Questions About Our Terms

01 What happens if I break the terms of service?

02 Can I close my account whenever I want?

03 What if there's a dispute about a deposit or withdrawal?

04 How long does it take to withdraw my winnings?

05 Is my data safe if I use the 4d live app on my phone?

06 What age must I be to open an account?

07 Can someone else use my account if they know my password?

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